This story was updated at 8:45 p.m. Thursday.
Fans hoping to watch the Detroit Red Wings host the Florida Panthers or the Detroit Pistons visit the New Orleans Pelicans online via Bally Sports Detroit’s app or web site were stymied on Thursday night, the fourth day of online outages for the regional sports network.
The Red Wings and Pistons games became available on Bally Sports’ website at approximately 8:40 p.m., though the app, which was updated on Monday, was still not loading either broadcast.
The company acknowledged another outage around 7:30 p.m. with a post from its @BallySportsHelp account on X (formerly Twitter): “We have been notified there is a streaming issue with the app. The operations team is working to resolve this as quickly as we can to get you back in the game. We will update you when service has been restored.”
Viewers who rely on the Bally Sports app and website to watch the Red Wings and Pistons have endured a frustrating week.
Monday’s games — featuring the Wings at the New York Islanders and the Pistons at the Oklahoma City Thunder —could not be viewed online because of a technical issue prevented users from logging into the service.
Two nights later, on Wednesday when the Pistons were playing at home against the Portland Trail Blazers, it was still an issue.
Will there be refunds?
Regarding possible refunds for viewers affected by Bally Sports’ online outage this week, the company told the Free Press on Thursday that, “We are issuing credits to highly affected users. For more information, consumers can email our Customer Service team at https://help.ballysports.com/ContactUs/Form“
Is the Bally Sports Detroit outage fixed?
Whitney Burak, vice president of communications at Bally, told the Free Press early Thursday that the problem had been resolved.
“Service was restored at approximately 9:30pm ET last night for users streaming on the Bally Sports app and website,” Burak said via email Thursday.
[ If you don’t have Bally Sports Detroit, you can sign up for Fubo with a free trial to watch the Wings and Pistons all season long. ]
Thursday’s game between the Red Wings and Florida Panthers was slated for Bally Sports Detroit Extra, and Thursday’s Pistons game at the New Orleans Pelicans was on Bally Sports Detroit.
The Wings and Pistons were also both in action Monday, and app viewers weren’t happy they couldn’t watch either team.
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Greg Hammaren, senior vice president/GM of Bally Sports, said of Monday’s problems that they “were cruising along right on schedule until we were informed that the highly regarded third party identity service called Okta is currently experiencing a widespread outage and preventing users from logging in to our service.”
While all games have been viewable on cable television, streaming services have become increasingly popular in recent years. In mid-2022, Bally Sports released its own direct-to-consumer streaming service, which costs $19.99 a month or $189.99 for a year.
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Sarah Anderson dives into the fast-paced world of NHL hockey. Her coverage includes game analysis, player spotlights, and the latest news from the ice. Sarah’s dedication to the sport ensures that hockey enthusiasts stay informed about the NHL’s thrilling action.
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